Return Policy

1. Introduction

Xogjraxin ("we," "our," or "us") is committed to ensuring your satisfaction with our eco-friendly car cleaning products. This Return Policy outlines the terms and conditions for returning products purchased from our website at xogjraxin.world ("Website") or from our physical store location in Christchurch, New Zealand.

By purchasing our products, you agree to the terms of this Return Policy. We reserve the right to modify this policy at any time, with changes effective upon posting to our Website.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request must be made within 30 days of the purchase date
• The item must be unused, in its original packaging, and in the same condition that you received it
• The product must not have been opened (for sealed products)
• You must have proof of purchase (order number, receipt, or invoice)

2.1 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened, used, or with broken seals
• Gift cards or promotional vouchers
• Downloadable digital products
• Custom-formulated or personalized products
• Products marked as final sale, clearance, or as-is

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@xogjraxin.world or call +64 3 366 2145 to request a return authorization
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
3. Package the product securely in its original packaging with all components and accessories
4. Include the RMA number on the outside of the package and a copy of your receipt inside
5. Ship the package to the address provided in the return instructions

3.1 Return Processing Timeline

Once we receive your returned item, we will inspect it to determine if it meets our return policy requirements. This process typically takes 3-5 business days. You will be notified by email about the status of your return once the inspection is complete.

4. Refunds

If your return is approved, we will process a refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider's processing times, typically 5-10 business days.

4.1 Refund Options

We offer the following refund options:

5. Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The product was damaged during shipping
• You received an incorrect product
• The product is defective

In these cases, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs with proof of shipping receipt.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team within 48 hours of receipt. We will require photographs of the damage and the packaging to process your claim quickly.

6.1 Damaged During Shipping

For items damaged during shipping:

• Take photographs of the damaged package before opening it
• Take photographs of the damaged product
• Contact our customer service team with your order number and photographs
• We will arrange for a replacement or refund at no cost to you

6.2 Manufacturing Defects

For products with manufacturing defects:

• Contact our customer service team with a description of the defect
• Provide photographs showing the defect
• We will evaluate your claim and offer repair, replacement, or refund options

7. Exchanges

We offer exchanges for products of equal value if you prefer an alternative to a refund. To request an exchange:

1. Follow the standard return process
2. Indicate in your return request that you would like an exchange
3. Specify the product you would like to receive instead

If the exchange item has a higher value than the original purchase, you will need to pay the difference. If the exchange item has a lower value, we will refund the difference to your original payment method.

8. International Returns

For international customers, the same return policy applies with the following additional considerations:

• International return shipping costs are the customer's responsibility
• Any customs duties, taxes, or import fees for the return shipping are the customer's responsibility
• Processing times may be longer due to international shipping and customs clearance

9. Contact Us

If you have any questions about our Return Policy, please contact us at:

Xogjraxin
88 Colombo St
Christchurch 8013
New Zealand
Phone: +64 3 366 2145
Email: info@xogjraxin.world