Privacy Policy

1. Introduction

Xogjraxin ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at xogjraxin.world ("Website") or purchase our products.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Register on our Website
• Place an order for our products
• Subscribe to our newsletter
• Contact us through our contact form or by email
• Participate in surveys or promotions
• Post comments or reviews on our Website

The personal information we collect may include:

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and your interaction with the Website. This information may include:

• Device information (such as IP address, browser type, operating system)
• Usage data (such as pages visited, time spent on pages, links clicked)
• Location information (such as country or city)
• Referral source (how you found our Website)

We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookies Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Process and fulfill your orders
• Manage your account
• Provide customer support
• Send transactional emails (such as order confirmations and delivery updates)

3.2 To Improve Our Services

• Analyze how our Website is used
• Identify and fix technical issues
• Develop new features and services
• Conduct research and analysis

3.3 To Communicate With You

• Respond to your inquiries and support requests
• Send you newsletters and promotional materials (if you have opted in)
• Notify you about changes to our services
• Request feedback on our products and services

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our Terms of Use
• Protect against fraud and unauthorized transactions
• Secure our Website and systems

4. Sharing Your Information

We may share your personal information with:

4.1 Service Providers

We share your information with third-party service providers who help us operate our business and deliver our services to you, such as:

• Payment processors
• Shipping and delivery companies
• Cloud hosting providers
• Email service providers
• Analytics providers

These service providers are only authorized to use your information as necessary to provide their services to us and are required to maintain the confidentiality and security of your data.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (such as a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Regular backups and data recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Information

You have the right to request access to the personal information we hold about you and to receive information about how we process it.

7.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

7.4 Restriction

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

7.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.

7.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

7.7 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

7.8 Complaint

You have the right to lodge a complaint with a data protection authority if you believe that our processing of your personal information violates applicable data protection laws.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

We are based in New Zealand, and your information may be processed in countries where we operate or where our service providers are located. These countries may have different data protection laws than your country of residence.

When we transfer your personal information to countries outside of New Zealand, we take steps to ensure that appropriate safeguards are in place to protect your information, such as implementing standard contractual clauses or relying on adequacy decisions by the New Zealand Privacy Commissioner.

9. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If you are under 16, please do not provide any personal information to us.

If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our Website and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Xogjraxin
88 Colombo St
Christchurch 8013
New Zealand
Phone: +64 3 366 2145
Email: info@xogjraxin.world

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.